Terms and conditions


1.1. “Site” is the Maioliche Artistiche Giorgio & Ivano Alemanna Srl website, dedicated to the sale of the company’s products (goods or services).

1.2. “Customer” is the person (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.

1.3. Maioliche Artistiche Giorgio & Ivano Alemanna Srl is located in Via Principe Amedeo 14/16, 95041 Caltagirone (Ct) Italy, P.Iva 05517260872

1.4. “Order” is the request form for goods or services for sale, completed by the Customer via the website.

1.5. “Products” are the goods or services offered for sale on the site, based on the general conditions of sale.

1.6. “Price” is the price of the sale of the goods only.

1.7. “Contract” is the distance contract which relates to the sale of products, based on the general conditions of sale.

1.8. “Parties” are Website and the Customer.



2.1. The products are offered for sale according to the terms and conditions set out in the contract published on the site at the time of the order.

2.2. The contract is concluded and binding for the parties when the Site transmits confirmation of payment to the customer’s email address, indicated by the same in the registration on the site.




3.1. The delivery of the products to the shipping address indicated by the customer in the order is made by express courier.

3.2. Product delivery times: 3/4 working days for Italy, 7/9 working days for abroad, from the date of order completion by the Site. Times are indicative and not strictly binding for the Site.

3.3. In the event of unavailability of one or more products after the order, the Site may proceed with the shipment of the other products ordered by the customer. Partial delivery is considered valid and does not give the customer the right to refuse delivery, to compensation or compensation.

3.4. Upon delivery, the ownership and risk related to the transportation of the products are transferred to the customer.



4.1. To make the purchase of the products, the customer must first register on the site, thus releasing the data necessary for the fulfillment of the order and the shipping / delivery of the products. Registration is free and requested only at the time of the first purchase. The customer undertakes to communicate correct, truthful and complete data regarding: personal details, personal contact details, other information useful for processing the order.


4.2. The customer will pay the price of the products purchased and will keep a copy of the purchase confirmation sent by the Site to the email address indicated by the customer when registering on the site.


5.1. The prices are expressed in Euros (€) and include the Value Added Tax (VAT) in force for the respective product categories to which they belong.

5.2. The total price resulting at the end of the order is inclusive of shipping costs, but not of any customs duties and / or additional taxes on the sale, necessary for the importation of the goods into foreign territory. Any additional charges for customs clearance will be borne exclusively by the recipient of the shipment.

5.3. Payment of the price must be paid: when placing the order, by credit card


6.1. The parties will not be responsible for the delay in fulfilling their obligations, pursuant to the contract, if this delay is caused by circumstances beyond their reasonable control. The party late due to force majeure will be entitled to an extension of the terms, necessary to fulfill these obligations.


7.1. Brands, logos and other distinctive signs of various kinds on the site belong to their respective owners.

7.2. The use of trademarks, logos and other distinctive signs – including reproduction on other websites – by unauthorized third parties is prohibited.

7.3. The contents of the site (texts, graphics, images and animations) are protected by copyright.





8.1. In accordance with the provisions of art. 5 Legislative Decree 22 May 1999 n. 185 and Legislative Decree no. January 15 1992 n. 50, the right of withdrawal consists in the customer’s right to withdraw from the contract, returning the products purchased with a consequent refund of the price or replacement with another product.

8.2. The right of withdrawal is the faculty of natural persons who act for purposes not directly related to the professional activity that may be carried out. Therefore, retailers and companies are excluded from this right.

8.3. To exercise the right of withdrawal, you must send written communication to the following address:

Maioliche Artistiche Giorgio & Ivano Alemanna Srl, Via Principe Amedeo 14/16, 95041 Caltagirone (Ct) Italy, within 10 days of receipt of the products.

8.4. To exercise the right of withdrawal it is necessary to return the products in an intact state of conservation and with original labels not removed. The packaging of the products must be accurate, in order to safeguard the original wrapping from damage, special inscriptions or labels.

8.5. The products must be returned within 10 days from the date of their receipt, at the following address: Maioliche Artistiche Giorgio & Ivano Alemanna Srl, Via Principe Amedeo 14/16, 95041 Caltagirone (Ct) Italy.

The customer can:

– request replacement of the product

– request a refund of the product price

– request a voucher of value corresponding to the amount paid, to be used later.

The refund of the purchase price or the possible replacement of the products will take place in about 30 days from the receipt of the returned goods, after checking the state of conservation.


8.6. The reimbursement does not include transport costs, both those incurred for the original dispatch of the goods and those for the subsequent return.

8.7. (discounts section, special promotions) no refunds are made but replacements or the request for a voucher of a value corresponding to the amount paid can be used, to be used later.


Art. 9 – PRIVACY

9.1. The data communicated by the customer necessary for the execution of the contract are processed in accordance with the provisions of Legislative Decree 2003 n. 196 concerning “Protection of personal data”.



10.1. The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the site and the related conditions. to the registration service.

10.2. Any variation or modification of the contract must be accepted in writing by both parties.



11.1. All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. The communications sent to the email address of the other party, indicated on the website and in the order, are also sent in writing.




12.1. The contract will be governed and interpreted in accordance with Italian laws.

12.2. The parties agree that the application to this contract of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

12.3. For any dispute deriving from the contract or related to it, the following will be competent:

  1. a) the Court of the place of residence or domicile of the customer, if the customer is a consumer within the meaning of current legislation;
  2. b) exclusively the Court of Caltagirone (CT), Italy, in any other case.